Refund Policy

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Refund Policy

Last Updated: 01 January 2025

At Epiconic Design, we are committed to providing exceptional service and quality products. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refunds:

1. Services:

   • Refunds for services such as website design, UI/UX design, branding, and other digital services are considered on a case-by-case basis.

   • A request for a refund must be made within 14 days of the project’s initial delivery.

   • Refunds are not available for completed projects where the final approval has been given by the client.

2. Products:

   • Physical products purchased through our website are eligible for a refund if returned within 30 days of receipt.

   • Products must be returned in their original condition and packaging to qualify for a refund.

Non-Refundable Items:

• Customized products or services that have been tailored specifically to the client’s requirements.

• Any services that have commenced with the client’s consent before the 14-day cooling-off period ends.

• Non-tangible services such as consultations, training sessions, or digital downloads.

Process for Requesting a Refund:

1. Contact Us:

   • Please email us at contact@epiconicdesign.com with your order details and the reason for your refund request.

2. Review and Approval:

   • Our team will review your request and respond within 7 business days.

   • If approved, the refund will be processed using the original payment method within 10 business days.

3. Returns for Physical Products:

   • If returning a product, please ensure it is securely packaged and shipped to our return address provided in the approval email.

Exchanges:

• We do not offer exchanges for products or services. If you are dissatisfied, you may request a refund as outlined above and place a new order if desired.

Late or Missing Refunds:

• If you haven’t received a refund within the specified time, first check your bank account again.

• Contact your credit card company, as it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at contact@epiconicdesign.com.

Contact Information: If you have any questions about our refund policy, please contact us at:

Epiconic Design
Website: https://epiconicdesign.com/
Email: contact@epiconicdesign.com